Heat Transfer Troubleshooting

A: Please make sure the power plug and socket fitting firmly. If machine is still not able to turn on, this could be loose connection on wire cable, power switch or thermal breaker. Please contact us for spare parts and technical support.

A: This could be thermal breaker tripping for circuit protection, you will need to wait for few minutes and try again. If machine does not turn on, check both the power switch and thermal breaker, you will need to replace either power switch or thermal breaker after troubleshooting.

A: This could be control panel failed or timing switch loose connection or activation failed. Please contact us for spare parts and technical support.

A: Please see user tips for auto-open model on page 3, on that page, we will introduce auto-open model no pop open and not locking down properly, etc. Please contact us if you need more help.

A: This can either be an issue with controller display or heat sensor wire. If heat sensor wire is damaged or disconnected, you will need to replace a new wire. Anyway please contact us for technical support.

A: Please make sure sublimation or heat transfer application under correct temperature, time and pressure. Please take a video or several pictures and consult us if problem is not solved.

A: Transfers like dark ink-jet transfer paper could be stacked on heating platen, you should use a Teflon sheet to cover the transfer paper. Please wait till heating platen cools down complete and try to peel the paper from edge.

A: Please make sure heat transfer materials are warm peel or cold peel, and try to peel off them accordingly.